January 2025 Warehouse Cost Survey

2025 Warehouse Survey

WarehousingAndFulfillment is conducting the following survey of its' warehousing customers in order to provide you feedback on what other warehousing companies are doing to measure performance, what costs are incurred to run the warehouse and what pricing is offered to customers. We want to thank you in advance for providing this information.

IMPORTANT: We will not be associating your company with any of the responses you make on this survey, so that you can give accurate and truthful responses. IT IS COMPLETELY CONFIDENTIAL. The only information that we will be collecting and sharing is the aggregate and average results of the survey. We will be notifying you of the results via email later next month.

We know that this adds a bit to the time to complete this survey, but we are so thankful for your extra efforts and can assure you that this info will be valuable to you!

We hope that the results of this survey are useful for you to compare what you're doing versus other companies within your industry. If you have any questions or feedback, please let us know.

Thank you again! The staff at WarehousingAndFulfillment.com

Your Performance Metrics
Is your warehouse in the US, Canada or both?
- US
- Canada
- Both
What state or province is your warehouse located in (multiple selections are allowed).
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
- British Columbia
- Alberta
- Ontario
- Quebec
If you have multiple warehouse locations, do you charge the same rates for each location?
- Yes
- No
Do you measure your performance (e.g. order picking accuracy, inventory accuracy, etc.)?
- Yes
- No
What is your order picking accuracy (e.g. the percentage of orders that are shipped accurately, such as 99.7, etc.)?
Please enter a number from 0 to 100.
What is your inventory shrinkage rate (e.g. the percentage of items lost per year in inventory, such as 2, etc)?
Please enter a number from 0 to 100.
Do you pay for errors (shipping, picking, inventory loss, etc)?
What percentage of customers do you retain each year, e.g. if 95%, enter 95?
Please enter a number from 0 to 100.
What percentage of your total revenue is represented by occupancy costs (rent, utilities, trash, etc.), e.g. if 30%, enter 30?
Please enter a number from 0 to 100.
What percentage of your total revenue is represented by payroll costs, e.g. if 30%, enter 30?
Please enter a number from 0 to 100.
Your Warehouse Costs
What is your yearly cost per square foot of your warehouse space (triple net) (e.g. if $10 per square foot per year, then enter 10, etc.)?
Please enter a number from 0 to 1000.
What is your starting hourly rate of your warehouse staff (e.g. if $12 per hour, then enter 8, etc.)?
Please enter a number from 0 to 1000.
What is your annual pay for a warehouse management employee (or hourly if applicable)? E.g. if $50,000 per year then enter 50,000, or if $15 per hour, enter 15, etc.).
Please enter a number from 0 to 1000000.
What is your annual pay for a top level management management employee (per year)? E.g. $100,000 per year.
Please enter a number from 0 to 1000000.
What is your corporate profit percentage per year (e.g. if 5% per year, then enter 5)?
Please enter a number from 0 to 100.
Your Customer Pricing
What terms do you offer on your agreements?
- Month to Month
- Annual
- Multi-year
- No Term
Do you increase your pricing on a regular basis (e.g. yearly or every couple of years, etc.)?
- Yes
- No
If you increase your pricing, how frequently do you increase your rates for customers?
- Quarterly
- Semi-annually
- Annually
- Every 2 years
- Every 5 years
If you do increase your pricing on a regular basis, what percentage do you increase your fee structure (e.g. if 1% per year, enter 1, etc.)?
Do you have monthly minimum requirements for customers for order volume or storage, etc.?
- Yes
- No
If you do have monthly minimums for customers, what are they?

For an average customer without additional discounts for volume, what do you charge for pick and pack per order for a Direct to Consumer order (e.g. $3.00 per order, $2.50 per item plus $.35 per order, etc.)? Please leave any items blank if not relevant.

Per Order	Per Item	Per SKU	Other

For an average customer without additional discounts for volume, what do you charge for pick and pack per order for a Business to Business order (e.g. $3.00 per order, $2.50 per item plus $.35 per order, etc.)? What companies are really interested in is how do you price scenarios where you have to pick quite a few items, such as pulling 50 boxes or picking 20 unique items? Please leave any items blank if not relevant.

Per Order	Per Item	Per SKU	Other

Do you offer discounted pick and pack rates (e.g. per order and per item fees, etc.) if a customer has a certain size of account (e.g. number of orders per month, etc.)?
- Yes
- No
If you do offer discounted pricing for pick and pack fees, at what breaks do you offer these discounts (e.g. number of orders, etc.) and what discount do you offer?
How much do you charge for Amazon (FBA) orders (if different than normal orders)?
How much do you charge for printing and applying Amazon (FBA) labels?
How much do you charge for subscription box orders (if different than normal orders)?
Are carton fees included in your pick and pack fees if needed?
- Yes
- No
If carton fees aren't included in pick and pack fees, how much do you charge on average for a standard carton for e-commerce orders?
How much do you charge for adding inserts or promotional materials into orders (Per Item - e.g. if $.10 per item, enter .1)?
How do you charge customers for storage?
- Per Pallet
- Per Cubic Foot
- Per Square Foot
- Per Bin
- Other

For an average customer without additional discounts for volume, what do you charge for monthly storage (e.g. $10 per pallet per month, $.45 per cubic foot, $.5 per square foot, $2 per bin, etc.)? Please leave any items blank if not relevant.

Per Pallet	Per Cubic Foot	Per Square Foot	Per Bin

If you offer climate controlled, cold storage, or frozen storage, how much do you charge for these storage services?
Do you offer discounted storage rates (e.g. pallet fees, etc.) if a customer has a certain size of account (e.g. number of pallets, etc.)?
- Yes
- No
If you do offer discounted pricing for increased storage, at what breaks do you offer these discounts (e.g. number of pallets, total cubic footage, total square feet, etc.) and what discount do you offer?
Do you charge long-term storage fees like Amazon (for product that does not move)? If so, what do you charge?
How do you charge for shipping?
- Discount off of published rates
- Cost plus
- No discount given for shipping on your account
- Customers use their own rates
- Other
If you do offer shipping discounts, what discount or markup over cost do you offer customers for GROUND shipping services?
If you do offer shipping discounts, what discount or markup over cost do you offer customers for EXPRESS shipping services?
If you do offer shipping discounts, what discount or markup over cost do you offer customers for international shipping services?
If you do offer shipping discounts, what discount or markup over cost do you offer customers for LTL shipping services?
Do you let customers use their own freight account?
- Yes
- No
If you let them use their own freight account, how much do you charge them per shipment to ship on their own account?
Do you have Commercial Plus Pricing with the USPS?
- Yes
- No
Do you charge a set up fee for a new client?
- Yes
- No
If you charge a set up fee for a new client, how much do you charge on average?
How much do you charge a customer to integrate with their online shopping cart?
Do you charge a routine account management fee?
- Yes
- No
If you charge a routine account management fee, how frequently do you charge it (e.g. monthly) and what do you charge on average?
Do you charge returns fees?
- Yes
- No
If you charge returns fees, what do you charge on average?
Do you charge receiving fees?
- Yes
- No
If you charge receiving fees, what do you charge on average? (E.g. price per hour, container unload fees, price per pallet, price per unit, etc.)
How much do you charge for kitting services?
How much do you charge for shrink wrapping services?
If you offer inbound call center services, how much do you charge for this service?
What warehouse management software do you use?
What is your average picks per hour per staff member?
How many orders do you pick per year?
If you use automation, what specific types do you employ within your warehouse?
If you offer a dedicated, single customer facility, what % margin do you charge on occupancy costs?
Please include any thoughts or questions about this survey. Thank you!

2025 Warehouse Survey

Your Performance Metrics

Your Warehouse Costs

Your Customer Pricing

Popular Warehousing & Fulfillment Locations in the Country