View the 3 pitfalls to avoid that cost up to 6% in fees.
Your company’s call center is vital. Whether handling general queries or resolving major issues, it represents your business and can often be the reason why a customer decides to buy from you. On the flip side, any negative experience with your call center could cause customers to take their money elsewhere. So, the quality of customer service you provide through your call center is critical to your business’s continued success.… Continue reading
Dealing with angry customers is just a day in the life of a customer support agent. Late deliveries, incorrect orders, faulty items—there’s a long list of things that can go wrong. Sometimes it’s your company’s fault, and sometimes it isn’t. Either way, it’s you who is responsible for calming down the customer, diffusing tension, and leading the conversation towards a peaceful solution. It’s not easy. But when you address angry… Continue reading
A small business's ability to communicate effectively is essential to its success. Investing in the appropriate small business call center software can increase productivity, satisfy your customers, and improve your overall process. However, not all call center software is made equal. When selecting the top call center services, some key elements must be considered. What is Call Center Software? Call center software is a comprehensive suite of digital tools designed… Continue reading
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