Dealing with angry customers is just a day in the life of a customer support agent. Late deliveries, incorrect orders, faulty items—there’s a long list of things that can go wrong. Sometimes it’s your company’s fault, and sometimes it isn’t. Either way, it’s you who is responsible for calming down the customer, diffusing tension, and leading the conversation towards a peaceful solution. It’s not easy. But when you address angry… Continue reading
If you’re looking to grow your 3PL company and maximize your sales, you need to have a well-constructed sales strategy that is specifically designed to meet the challenges of sales in the logistics industry. However, this is easier said than done, as it involves having to stay on top of your existing leads and nurturing them into loyal customers while also attracting new leads. That’s why a crucial tool in… Continue reading
The customer shopping experience encompasses more channels than ever before — ecommerce, mobile apps, online marketplaces, social sites, and wholesalers, to name but a few. Omnichannel fulfillment strategies generate the end-to-end supply chain visibility you need to provide frictionless, error-free customer experiences across channels. With this enhanced visibility, you not only provide more transparent and holistic customer experiences. You also optimize inventory levels, lower storage and shipping costs, and facilitate… Continue reading
How much truck company owners depends on whether they’re owner-operators or investors and the nature of their operations. Owner-operators typically take home an average of $6,343 weekly, according to data from ZipRecruiter. Investors or fleet owners who own trucks but don’t drive them can expect a $500 to $2,000 per truck profit each week. Several elements influence the profitability of truck company owners, including the mileage driven, the type of… Continue reading
Tow truck companies can be your hero or your villain depending on the situation. Drivers experiencing breakdowns breathe a sigh of relief when the assistance they called for finally arrives. Illegally parked motorists might scream in frustration when they realize their vehicle was hauled away. The tow truck industry provides critical services to the automotive and transportation sectors. They keep roadways clear of disabled vehicles and minimize downtime for freight… Continue reading
News of truck company closures continues to stress a freight industry still struggling to recover from the COVID-19 pandemic. It would seem no trucking company is too big to fail in the current economy, with not even giants such as Yellow Corporation spared. With nearly 73% of the nation’s freight moved by trucks, businesses that rely on trucks for freight handling have expressed concern. Trucks deliver essential goods to every… Continue reading
Warehouse Management Software (WMS) can revolutionize warehouse operations, simplify inventory management, and boost productivity. Yet, many businesses face challenges during implementation, often due to insufficient knowledge or resources. Mastering how to use WMS can lead to cost savings and improved customer satisfaction. To help you navigate through this transition smoothly, we have created a comprehensive guide on how to effectively utilize the software to its full potential. How to Use… Continue reading
The logistics and transportation industries are on the cusp of a technological revolution, with autonomous trucks poised to reshape supply chains and freight movement across the globe. As artificial and robotics systems advance, self-driving trucks will transition from a futuristic concept to an everyday reality on our roadways. This shift promises to dramatically alter the economics, safety, and efficiency of road freight transport. Major technology companies and traditional truck manufacturers… Continue reading
An effective lead nurturing strategy is essential for warehousing businesses looking to convert prospects into loyal customers. Lead nurturing is about building meaningful relationships with potential customers at every stage of their customer journey. Making the right connections at the right time can make all the difference when it comes to a successful lead nurturing strategy. In this quick guide we will define lead nurturing, discuss the benefits and discover… Continue reading
With the explosive growth of e-commerce, consumers now demand lightning-fast and efficient delivery of their purchases. Store fulfillment is at the heart of meeting these expectations, ensuring orders are processed swiftly. The speed and precision of store fulfillment can make or break the customer experience, driving loyalty and repeat business. Retailers must have a solid understanding of store fulfillment and how it impacts their operations to thrive in the retail… Continue reading
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