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The 2022 Warehousing and Fulfillment Costs & Pricing Survey gathers data from over 600 warehouses each year, with 62 targeted questions on costs, pricing, and performance metrics. Our data shows where costs are rising, whether you’re a 3PL provider, a retailer using fulfillment services, or a company managing your own warehousing.
All Survey Findings from 2017-2024:
Warehousing Services Costs, Pricing, Rates and Fees
For our survey, we’ve segmented questions and answers into four categories:
| Performance Trends Questions | 2022 | 2021 | Analysis |
|---|---|---|---|
| What percentage of warehouses measure their performance? | 73.44% | 86% | Significant decrease in reported warehouses measuring performance |
| What is the average number of orders per year overall? | N/A | N/A | N/A - (Started question in 2023) |
| What is the average order-picking accuracy? | 99.36% | 99.21% | Reported picking accuracy has shown subtle improvements |
| What is the average inventory shrinkage? | 1.37% | 1.85% | Reported inventory shrinkage has decreased by half a percent |
| What is the average number of picks per hour per staff member? | N/A | N/A | N/A - (Started question in 2023) |
| What percentage of customers do warehouses retain annually? | 94.54% | 95.67% | Slight reduction in reported customer retention |
| Agreement Term Questions | 2022 | 2021 | Analysis |
|---|---|---|---|
| Do you increase your pricing on a regular basis? | 80% of warehouses increase pricing on a regular basis | 61% of warehouses increase pricing on a regular basis | Notable increase in reported warehouses increasing prices |
| If you increase your pricing, what percentage do you use for the increase and how frequently do you increase pricing? | 3.9% average price increase annually, 37.1% of providers raise prices biennially | 5.59% average price increase annually | Notable decrease in reported annual price increases |
| What percentage of warehouses pay for shipping, picking, and inventory errors? | N/A | N/A | N/A - (Started question in 2023) |
| What percentage of warehouses have a monthly minimum requirement? | 50% | N/A | N/A - (Started question in 2022) |
| Minimum monthly spend requirement | $740.79 | N/A | N/A - (Started question in 2022) |
| What percentage of warehouses offer discounted pick and pack rates? | 64.29% | 72% | Subtle decrease in reported warehouses offering discounted pick and pack rates |
| What terms do you offer with your agreements (month-to-month, annually, multi-year, no term, etc.)? | 56% offer month-to-month, 43.9% offer annual, 26% offer multi-year, 34.85% offer no-term | 46% offer month-to-month, 57% offer annual, 48% offer multi-year, 9% offer no-term | Notable decreases in reported flexibility and long term commitments |
| What percentage of companies offer discounted storage rates? | 38.71% | 49% | Notable decreases in reported companies offering discounted storage |
| For warehouses with multiple locations, what percentage charged the same rates? | 60% charge the same rates | 46% charge the same rates | Notable increase in reported warehouses charging the same rates across locations |
| What percentage of companies include carton fees in their pick-and-pack charges? | 30% | 38% | Notable decrease in reported companies including carton fees |
| What percentage of warehouses allow customers to use their freight rates? | 90.63% | 75% | Significant increase in reported warehouses allowing customers to use own rates |
| Do you have Commercial Plus pricing with USPS? | 68% | 64% | Consistency in reported companies using Commercial Plus pricing |
| Customer Cost Questions | 2022 | 2021 | Analysis |
|---|---|---|---|
| What types of storage fees do warehouses charge? | $16.21 per pallet, $0.50 per cubic foot, $0.91 per square foot, $3.18 per bin | $14.79 per pallet, $0.45 per cubic foot, $0.75 per square foot, $4.07 per bin | Reported storage fees have seen fluctuations with cost per pallet showing notable increases and cost per bin showing notable decreases |
| Do you charge long-term storage fees, and if so, how much do you charge? | N/A | N/A | N/A - (Started question in 2023) |
| What percentage of companies charge an account management fee, and what is the average fee? | 51%, $198.93 monthly fee | 60%, $160.10 monthly fee | Reported companies charging fees has decreased, while the monthly fee has seen notable increases |
| What percentage of warehouses charge setup fees, and what is the average setup fee? | 51%, $368 setup fee on average | 53%, $548.52 setup fee on average | Significant decrease in reported setup fees on average |
| What is the average integration fee to connect with a shopping cart? | $274 per integration | $447.14 per integration | Significant decrease in reported integration fees |
| What is the average cost of receiving? | $2.50 per SKU, $7.37 per pallet, $39.53 per hour, $396.88 per container, $2.46 per carton | $2.58 per SKU, $10.10 per pallet, $36.09 per hour, $441 per container, $2.91 per carton | Reported decreases in carton, SKU, pallet, and container receiving |
| What is the average B2C pick and pack price for a one-item order? | $3.13 | $3.13 | Reported B2C pick and pack prices have remained consistent year over year |
| What is the average B2B pick and pack price for a one-item order? | $4.33 | $4.27 | Reported B2B pick and pack prices have remained consistent year over year |
| What are the average call center fees? | $1.43 per minute | $.85 per minute | Significant increase in reported call center fees |
| What is the average kitting fee? | $39.60 per hour | $35.47 per hour | Significant increase in reported kitting fees |
| What is the average cost for inserts added to orders? | $0.23 per insert | $0.15 per insert | Notable increase in reported insert fees |
| How do you charge for shipping? | 63.49% cost-plus, 19.7% offer discounts off published rates | 64% cost-plus, 37% offer discounts off published rates | Notable decrease in reported discounts off published rates |
| What shipping discounts do warehouses offer for Ground, Express, International, and LTL services? | Ground: 21.82%, Express: 26.4%, International: 24.71%, LTL: 57.30% | Ground: 19.28%, Express: 25.06%, International: 24.18%, LTL: 56.40% | Reported shipping discounts have remained consistent year over year |
| What percentage of respondents charge returns fees, and what is the average price? | 89%, $3.62 per return | 95%, $5.28 per return | Significant increase in reporting return fees per return |
| How much do you charge for Amazon FBA orders and subscription box orders? | $0.56 per label, $1.50-$3.00 per order | $0.35 per label, $1.00-$5.00 per order | Significant increase in reported costs per label. Notable increase to costs per order |
| Ownership Cost Questions | 2023 | 2022 | Analysis |
|---|---|---|---|
| What is the yearly cost per square foot of warehouse space? | $7.96 | $7.91 | Reported cost per square foot have increased marginally year over year |
| What is the hourly rate of warehouse staff? | $14.97 | $14.00 | Reported hourly rates have seen modest increases year over year |
| What is the annual pay for warehouse management staff? | $52,897 | $55,854.92 | Interestingly, reported salaries for management staff have decrease by notable margins |
| What percentage of total revenues is represented by occupancy costs? | 25.22% | N/A | N/A - (Started question in 2022) |
| What percentage of total revenues is represented by labor costs? | 33.09% | N/A | N/A - (Started question in 2022) |
| What is the average corporate profit percentage? | 10.58% | 11% | Reported corporate profits have decreases slightly year over year |
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