AMS Fulfillment Reviews & Ratings

About AMS Fulfillment

AMS Fulfillment is a third-party logistics (3PL) provider based in Valencia, California. Since 2002, it has expanded operations with warehouses in California, Kentucky, and Pennsylvania, covering over 1.5 million square feet. The company handles eCommerce fulfillment, emphasizing order accuracy and efficiency.

AMS serves mid-sized to large businesses, offering various fulfillment services. While its systems and support structure work well for larger brands, smaller businesses may find the pricing and service levels less flexible. Customer feedback highlights occasional issues with order accuracy and shipping delays.

Strengths and Weaknesses

Strengths:

• Accurate Order Processing: AMS is recognized for its order accuracy, particularly for established brands with consistent order volumes.
• Technology Integration: The AMS Connect platform provides inventory tracking, order monitoring, and shipment updates.
• Broad Service Range: Includes subscription box fulfillment, returns processing, and kitting and assembly.
• Dedicated Account Support: Many clients value the availability of dedicated account managers.

Weaknesses:

• Lack of Pricing Transparency: AMS does not disclose rates publicly, requiring direct quotes for cost details.
• Limited Support for Small Businesses: AMS focuses on mid-sized to large brands, which may leave smaller businesses with fewer cost-effective options.
• Inconsistencies in Order Accuracy: While generally reliable, some customers report occasional fulfillment errors.
• Variable Service Across Locations: Performance varies by facility, affecting fulfillment speed and efficiency.

Pricing Breakdown

AMS Fulfillment does not list pricing on its website. Businesses must request a quote, which typically includes:

• Storage Fees: Based on warehouse space usage.
• Pick & Pack Fees: Charged per item or per order.
• Shipping Costs: Determined by carrier and destination.
• Additional Fees: Possible charges for returns, special handling, or custom kitting.

Businesses should request a full cost breakdown to avoid unexpected charges.

Facility Locations

AMS Fulfillment operates in three U.S. locations:

• Valencia, CA (Headquarters) – Serves West Coast distribution.
• Louisville, KY – Provides access to Midwest and East Coast markets.
• Allentown, PA – Focuses on East Coast distribution.

Service levels may vary by facility, affecting processing times and delivery speeds.

Service Offerings

AMS provides:

• Order Fulfillment: Picking, packing, and shipping for eCommerce businesses.
• Subscription Box Fulfillment: Supports recurring shipments and bundled products.
• Returns Management: Inspection, restocking, and repackaging of returned items.
• Kitting & Assembly: Custom product assembly and packaging.
• Warehousing & Storage: Short- and long-term storage with inventory management.

Service Considerations

• Scalability for High-Volume Clients: AMS is well-equipped for businesses with large order volumes but may not be a cost-effective solution for startups.
• Customer Support Differences: Dedicated account management is available, but smaller businesses may not receive the same level of support as larger clients.
• Order Processing Variability: Some businesses report occasional fulfillment delays or order errors, particularly during peak seasons.

Customer Feedback

AMS generally receives positive feedback, with clients citing:

Positive Reviews:

• Reliable order accuracy for high-volume clients.
• Dedicated account management for larger businesses.
• Technology that provides real-time inventory tracking.

Negative Reviews:

• Reports of occasional shipping delays and fulfillment errors.
• Lack of upfront pricing, making cost comparisons difficult.
• Services and pricing that may not align with small business needs.

AMS Fulfillment Comparison Table

AMS Fulfillment Summary

AMS Fulfillment is a solid option for mid-sized and large businesses needing scalable fulfillment with dedicated account management. However, its pricing opacity, occasional order inconsistencies, and focus on larger clients make it less ideal for smaller eCommerce brands seeking flexible, predictable fulfillment solutions.

How WarehousingAndFulfillment.com Operates

WarehousingAndFulfillment.com connects businesses with vetted fulfillment providers based on their specific needs. Unlike AMS, which operates within a fixed structure, this model allows businesses to:

• Choose from Multiple Providers: Businesses are matched with fulfillment partners suited to their volume, shipping needs, and budget.
• Access Transparent Pricing: Pricing structures are clear and upfront, avoiding hidden fees.
• Work with Reliable Providers: Only fulfillment companies with strong service records and stable pricing are included.
• Scale Without Restriction: Businesses of all sizes can find a provider that fits their needs.

By using WarehousingAndFulfillment.com, businesses gain access to a network of fulfillment providers without the limitations of a single-operator model.

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