Bergen Logistics Reviews & Ratings

About Bergen Logistics

Bergen Logistics is a third-party logistics (3PL) provider headquartered in North Bergen, New Jersey. Founded in 1998, the company specializes in warehousing, order fulfillment, and transportation services, primarily serving fashion, beauty, and lifestyle brands. It operates ten fulfillment centers across North America, providing regional coverage for domestic and international shipping.

The company integrates warehouse management software with major eCommerce platforms, supporting automation and inventory tracking. While Bergen Logistics has expanded its operations, some customers report inconsistencies in fulfillment speed and customer service responsiveness, especially during peak seasons.

Strengths and Weaknesses

Strengths:

• Industry Focus: Extensive experience in fashion, beauty, and lifestyle fulfillment, including specialized kitting and packaging.
• Technology Integration: Compatible with Shopify, Magento, and other eCommerce platforms for inventory tracking and order management.
• Scalability for Larger Brands: Infrastructure supports high-order volumes with automated processing capabilities.
• Facility Network: Ten fulfillment centers across the U.S. provide regional distribution.

Weaknesses:

• Shipping Delays: Some customers report longer transit times, especially during peak periods.
• Inconsistent Customer Service: Reports indicate variability in support quality and response times.
• Non-Transparent Pricing: No publicly available rates; businesses must request a quote.
• Limited Industry Scope: Best suited for fashion and beauty brands; may not accommodate diverse or heavy-item products.

Pricing Breakdown

Bergen Logistics does not disclose pricing publicly. Costs depend on:

• Storage Fees: Based on warehouse space used.
• Pick & Pack Fees: Charged per order, often tiered by volume.
• Shipping Costs: Vary by carrier and destination.
• Additional Fees: May apply for kitting, special handling, and returns processing.

Since pricing is not transparent, businesses should request detailed quotes to assess total costs and any potential variable fees.

Facility Locations

Bergen Logistics operates ten fulfillment centers in:

• New Jersey (Headquarters)
• Pennsylvania
• Ohio
• Indiana
• Illinois
• California

While the network supports regional distribution, customer experiences vary by location. Some warehouses report processing backlogs during high-demand periods.

Service Offerings

Bergen Logistics provides:

• Order Fulfillment: Picking, packing, and shipping for eCommerce brands.
• Inventory Management: Real-time tracking through integrated warehouse management systems.
• Returns Processing: Managed reverse logistics.
• Kitting & Assembly: Custom bundling and packaging for retail products.
• Transportation Management: Shipping via air, sea, and ground.
• E-Commerce Integration: Connects with Shopify, Magento, and custom APIs.

While services are extensive, execution quality varies by warehouse location and order volume.

Service Considerations

• Scalability for Small Businesses: Pricing and service structures may favor larger brands, limiting flexibility for smaller businesses.
• Customer Service Response Times: Mixed feedback on support quality and issue resolution.
• Shipping Performance Variability: Some reports of fulfillment delays during high-volume periods.
• Pricing Complexity: Without published pricing, businesses may find cost comparisons more difficult.

Customer Feedback

Bergen Logistics has a mix of positive and negative reviews (with a 3.8 Star overall rating on Google).

Positive Feedback:

• Strong specialization in fashion and beauty fulfillment.
• Reliable technology integrations for inventory tracking.
• Expanding warehouse network for regional distribution.

Common Complaints:

• Some businesses experience fulfillment delays and inconsistent delivery times.
• Customer service responsiveness varies across accounts.
• Pricing structure lacks transparency, making cost assessment difficult.

Bergen Logistics suits fashion and beauty brands but may not be ideal for businesses needing predictable fulfillment performance and clear pricing.

Bergen Logistics Comparison Table

Bergen Logistics Fulfillment Summary

Bergen Logistics is a strong option for fashion and beauty brands that require industry-specific fulfillment services. Its warehouse network and technology integration support large-scale operations, but businesses should consider potential fulfillment inconsistencies, customer service variability, and opaque pricing when evaluating their options.

How WarehousingAndFulfillment.com Operates

WarehousingAndFulfillment.com connects businesses with pre-vetted fulfillment providers tailored to their size, budget, and operational needs. This approach avoids issues like fulfillment inconsistencies, unclear pricing, and scalability constraints that can come with single-provider models.

Vetting Process:

• Provider Screening & Interviews – Only fulfillment providers meeting service benchmarks are included.
• Reputation & Credit Checks – Financial stability and operational reliability are verified.
• Client References & Performance Metrics – Providers are evaluated based on long-term service quality and fulfillment accuracy.
• Consistent Pricing Models – Businesses receive clear, upfront pricing without hidden fees.

Businesses using WarehousingAndFulfillment.com gain access to fulfillment partners suited to their needs—without the risks associated with a single fulfillment provider.

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