Easyship Reviews and Ratings

About Easyship

Easyship started as a shipping software company, providing businesses with a platform to manage their shipping operations. Their software allows users to import orders, automate shipping rules, generate labels, integrate real-time shipping quotes into eCommerce stores, and track shipments. Easyship also negotiates shipping discounts, offering businesses up to 91% off standard carrier rates.

As demand for outsourced fulfillment grew, Easyship expanded beyond its original software model and began offering fulfillment services through a network of third-party logistics (3PL) providers. However, Easyship does not own or operate warehouses, functioning instead as a 4PL (fourth-party logistics) provider. This means Easyship connects businesses with warehouses but does not directly manage inventory, staffing, or order fulfillment processes. Businesses relying on Easyship for fulfillment may encounter inconsistencies in service quality, communication delays, and a lack of direct control over fulfillment operations.

Strengths and Weaknesses

Strengths

• Global Fulfillment Network – Easyship partners with 3PLs across North America, Europe, Asia, and Australia, providing international fulfillment options.
• Seamless Shipping Software Integration – Their platform integrates with major eCommerce solutions, automating shipping rate calculations, label generation, and order tracking.
• Access to Discounted Carrier Rates – Businesses using Easyship may benefit from negotiated carrier discounts, but rates should still be compared with direct 3PL agreements.

Weaknesses

• Lack of Fulfillment Control – Since Easyship does not own its fulfillment centers, businesses have limited ability to resolve warehouse issues directly.
• Customer Support Challenges – Reports indicate that support responses are slow and that Easyship often defers responsibility to its 3PL partners rather than resolving issues directly.
• Opaqueness in Fulfillment Pricing – While Easyship’s shipping software pricing is transparent, fulfillment pricing is only available upon request, with users reporting unexpected fees and fluctuations.
• Scalability Concerns for Growing Businesses – Smaller businesses may struggle with volume-based pricing adjustments, while larger businesses may find that Easyship lacks the flexibility of a dedicated 3PL partnership.

Pricing Breakdown

Easyship does not publicly disclose fulfillment pricing, requiring businesses to request a quote. Based on user reports, cost factors include:

• Pick & Pack Fees – Per-item charges that vary depending on the fulfillment partner.
• Storage Fees – Warehouse fees that fluctuate based on inventory volume.
• Shipping Costs – Discounts may apply, but Easyship’s role as a 4PL means markups or additional fees may be included.
• Additional Charges – Some businesses report unexpected costs for special handling, manual processing, and order volume changes.

For businesses seeking clear and predictable pricing, direct partnerships with 3PLs may provide better cost transparency.

Facility Locations

Easyship’s fulfillment network includes third-party warehouses in:

• North America – Five partner warehouses.
• Europe – Four partner warehouses.
• Asia – Six partner warehouses.
• Australia – One partner warehouse.

Since Easyship does not manage these facilities, service quality depends on the individual 3PL partners. Businesses looking for consistency and direct oversight may prefer working directly with a fulfillment provider rather than through a 4PL intermediary.

Service Offerings

Easyship’s fulfillment services include:

• Order Fulfillment – Pick, pack, and shipping services.
• Inventory Management – Limited tracking via Easyship’s software, though execution is handled by 3PL partners.
• Returns Processing – Managed through Easyship’s network but with varying policies depending on the 3PL provider.
• Shipping Label Generation – Integrated with Easyship’s software, but dependent on fulfillment partner execution.

Because Easyship’s fulfillment is outsourced, businesses may find inconsistencies in execution depending on the specific 3PL partner assigned to their account.

Service Considerations

• Software Integration Strengths & Limitations – While Easyship integrates with major eCommerce platforms, system glitches and inventory syncing issues have been reported.
• Communication Bottlenecks – Since Easyship does not manage warehouses directly, issue resolution may require multiple parties, leading to delays.
• Variable Fulfillment Quality – Businesses experience different fulfillment standards depending on the assigned 3PL, leading to potential disruptions.

For businesses that require direct warehouse communication and consistent service levels, working directly with a 3PL may provide a more reliable experience.

Customer Feedback

Easyship receives positive feedback for its software but mixed reviews for its fulfillment services.

Common Concerns:

• Shipping & Fulfillment Disruptions – Some customers report delays in fulfillment, particularly during high-volume seasons.
• Billing Discrepancies – Unexpected charges, fluctuating fees, and unclear pricing structures are recurring complaints.
• Customer Service Limitations – Many users express frustration with slow response times and difficulty resolving fulfillment-related issues.

Trustpilot Rating

• 2.2/5 Star review (500+ reviews)
• Positive feedback centers on the software platform and shipping rate discounts.
• Negative feedback focuses on fulfillment performance, unexpected fees, and customer support concerns.

For businesses prioritizing fulfillment reliability, direct 3PL partnerships provide a more transparent and controlled approach.

Competitor Comparison

Fulfillment Summary

Easyship’s fulfillment model provides broad geographic coverage but lacks direct control over warehouse operations. Businesses relying on Easyship’s fulfillment services may face service inconsistencies, communication delays, and unclear pricing structures. For companies seeking transparency, reliable customer service, and direct fulfillment oversight, a dedicated 3PL partnership may be the better long-term solution.

How WarehousingAndFulfillment.com Operates

WarehousingAndFulfillment.com helps businesses bypass the uncertainties of outsourced fulfillment by directly connecting them with trusted 3PL providers. Unlike Easyship, which functions as an intermediary, WarehousingAndFulfillment.com ensures businesses work directly with vetted fulfillment partners.

Vetting Process:

• Provider Screening & Interviews – Only fulfillment providers that meet strict performance and service benchmarks are approved.
• Reputation & Credit Checks – Financial stability and service reliability are thoroughly reviewed.
• Client Feedback & Performance Metrics – Only 3PLs with consistent performance records are recommended.
• Transparent Cost Structure – Businesses receive upfront pricing with no hidden fees.

By working with WarehousingAndFulfillment.com, businesses gain access to reliable, vetted 3PL providers without the uncertainty of working through a 4PL intermediary.

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