eFulfullment Service Reviews & Ratings

About eFulfillment Service

eFulfillment Service is a third-party logistics (3PL) provider that has operated since 2001. Based in Traverse City, Michigan, the family-owned company handles inventory storage, order fulfillment, and shipping for eCommerce businesses. Unlike many fulfillment providers, it does not require minimum order volumes or upfront costs, making it accessible to startups and small businesses.

The company integrates with over 40 shopping carts and marketplaces, including Amazon, eBay, Walmart, Etsy, and Shopify. Its single-warehouse model centralizes operations but may result in longer shipping times for businesses serving the western U.S. and international markets. Customer feedback highlights its reliability, though some report slow processing and inventory management issues.

Strengths and Weaknesses

Strengths

• No Order Minimums – Suitable for startups and smaller eCommerce businesses that don’t require large-scale fulfillment.
• Marketplace Integrations – Supports over 40 platforms, including Amazon and eBay.
• Dedicated Account Support – Provides account managers and a proprietary web portal for inventory and order tracking.
• Security Measures – Uses biometric scanning, keycard access, and 24/7 warehouse surveillance.

Weaknesses

• Single-Warehouse Model – Shipping can be slower for businesses targeting customers in the western U.S. and internationally.
• Stock Check-in & Processing Delays – Some users report slow inventory intake, affecting product availability.
• Limited Scalability – May not be ideal for businesses with high-volume, fast-moving inventory.
• Customer Support Variability – While personalized, some clients report slow response times and issue resolution.

Pricing Breakdown

eFulfillment Service markets itself as a low-cost provider with no upfront fees or order minimums. Costs include:

• Pick & Pack Fees – Charged per item, with extra fees for special handling or packaging.
• Storage Fees – Monthly charges based on inventory volume and storage duration.
• Shipping Costs – Varies by destination, carrier, and service level (Economy, Standard, Expedited, etc.).
• Additional Fees – Includes returns processing, long-term storage, and Amazon FBA prep services.

Some customers report inconsistencies in storage and handling fees, so businesses should review pricing carefully.

Facility Locations

eFulfillment Service operates a single 200,000-square-foot warehouse in Traverse City, Michigan.

• Pros: Centrally located for shipping to the Midwest and East Coast.
• Cons: Longer delivery times compared to multi-location providers, particularly for West Coast and international customers.

Service Offerings

eFulfillment Service provides:

• Order Fulfillment – Picking, packing, and shipping for eCommerce businesses.
• Inventory Management – Proprietary system for stock tracking and order monitoring.
• Returns Processing – Dedicated returns management service.
• Amazon FBA Prep Services – Support for businesses selling on Amazon.
• Kitting & Light Assembly – Custom packaging and product bundling.

While it meets standard fulfillment needs, scaling up may be challenging for businesses with rapid growth or seasonal spikes.

Service Considerations

• Shipping Performance – Uses USPS, DHL, FedEx, and UPS, but some customers report shipping delays, especially for West Coast deliveries.
• Inventory Management – Slow stock check-in times can impact order fulfillment speed.
• Customer Support – Response times vary by account manager and issue complexity.

Customer Feedback

eFulfillment Service has received mixed reviews across multiple platforms.

Positive Feedback:

• Personalized service with dedicated account managers.
• Competitive pricing and clear fee structure.
• Easy integration with multiple marketplaces.

Common Complaints:

• Slow inventory check-in and fulfillment processing.
• Limited ability to scale with business growth.
• Shipping delays and inconsistent delivery times.

Review Scores:

• Google Reviews: 4.1/5 (94 reviews)
• G2: 2.3/4 (4 reviews)
• TrustPilot: 3.7/5 (1 review)

Competitor Comparison

Fulfillment Summary

eFulfillment Service suits small and medium-sized eCommerce businesses looking for flexible fulfillment without order minimums. Its pricing structure and customer support appeal to startups, but businesses with high order volumes or nationwide shipping needs may find its single-warehouse model and processing speeds limiting. Companies needing scalable fulfillment and faster delivery times may find a better fit with multi-location providers.

How WarehousingAndFulfillment.com Operates

WarehousingAndFulfillment.com connects businesses with vetted fulfillment providers that match their specific needs. Instead of a one-size-fits-all model, businesses receive tailored recommendations based on order volume, shipping destinations, and storage requirements.

Vetting Process:

• Provider Screening & Interviews – Only fulfillment providers that meet strict performance and service benchmarks are approved.
• Reputation & Credit Checks – Financial stability and service reliability are thoroughly reviewed.
• Client Feedback & Performance Metrics – Only 3PLs with consistent performance records are recommended.
• Transparent Cost Structure – Businesses receive upfront pricing with no hidden fees.

By using WarehousingAndFulfillment.com, businesses gain access to a flexible, cost-conscious fulfillment network that adapts to their growth, avoiding common limitations of single-location 3PLs.

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