Fulfillment.com Reviews and Ratings

About Fulfillment.com

Fulfillment.com (FDC) is a third-party logistics (3PL) provider founded in 2011 by Vanguard Economics, LLC. Originally branded as “At Cost Fulfillment,” FDC has expanded into a global fulfillment network, serving eCommerce businesses through multiple U.S. and international warehouse locations.

FDC positions itself as a high-volume fulfillment provider, offering standard order processing, warehousing, and inventory management. Its “High Touch, High Tech, and Transparency” model promotes dedicated account management, advanced software capabilities, and clear pricing. However, some businesses have reported challenges with pricing transparency, scalability for smaller merchants, and operational inconsistencies across facilities.

Strengths and Weaknesses

Strengths:

• Global Network: FDC operates fulfillment centers in the U.S., Canada, the U.K., the Netherlands, and Australia, providing international shipping options.
• Technology-Driven Operations: The proprietary BestOMS system supports real-time inventory tracking, financial management, and integrations with over 70 platforms, including Amazon, Walmart, and eBay.
• Dedicated Account Management: Each client is assigned a “Success Manager” to assist with onboarding and fulfillment operations.
• Amazon Fulfillment Alternative: FDC offers fulfillment and storage services at a lower cost than Fulfillment by Amazon (FBA), making it an option for Amazon sellers.

Weaknesses:

• Upfront Deposit: A $1,500 deposit is required to begin service, which may be a hurdle for smaller businesses.
• Pricing Transparency: FDC does not fully disclose pricing on its website, requiring businesses to request quotes for detailed costs.
• Limited Scalability for Small Businesses: FDC focuses on high-volume merchants, which may leave smaller businesses with fewer tailored options.
• Operational Inconsistencies: Customer feedback indicates issues such as unauthorized shipments and inventory discrepancies, particularly at the U.K. facility.

Pricing Breakdown

FDC’s pricing structure includes:

• Storage Fees: $0.47 per cubic foot per month for Amazon-related storage.
• Pick & Pack Fees: Costs vary based on item size, weight, and packaging needs.
• Shipping Costs: Rates fluctuate based on carrier pricing and fulfillment location.
• Additional Fees: Exact costs for services like kitting and returns processing require a quote request.

Businesses considering FDC should obtain a full breakdown of fees to assess potential costs.

Facility Locations

FDC operates fulfillment centers in key locations:

United States:

• Savannah, GA (Primary U.S. location)
• Salt Lake City, UT
• Kansas City, MO
• Breinigsville, PA

International:

• Toronto, Canada
• Birmingham, U.K.
• Amsterdam, Netherlands
• Melbourne, Australia

While these locations provide broad coverage, reviews suggest variations in service quality, especially at international sites.

Service Offerings

FDC provides standard 3PL services, including:

• Order Fulfillment: Picking, packing, and shipping for eCommerce businesses.
• Inventory Management: Cloud-based tracking via BestOMS.
• Returns Processing: Configurable return policies through BestOMS.
• Custom Packaging: Packaging preferences are available but may be limited.
• FDA-Registered Warehouses: Supports fulfillment for health and beauty products.

Service consistency varies by location, as noted in customer feedback.

Service Considerations

Businesses evaluating FDC should consider:

• Scalability Constraints: FDC prioritizes high-volume merchants, which may not suit businesses with fluctuating order volumes.
• Account Management Variability: The “Success Manager” system provides centralized support, but customer experiences vary.
• Fulfillment Accuracy Issues: Some businesses report unauthorized shipments and inventory discrepancies.
• Pricing Transparency: Without upfront cost details, businesses must request breakdowns to avoid unexpected fees.

Customer Feedback

Customer reviews on FDC are mixed, highlighting both strengths and concerns.

Common Praises:

• Dedicated Success Managers provide support.
• BestOMS software centralizes inventory and financial tracking.
• Competitive pricing for Amazon storage alternatives.

Common Complaints:

• Shipping without client approval.
• Inventory discrepancies, especially at international locations.
• Lack of upfront pricing transparency.

Review Scores:

• Google Reviews: 4.6/5 (63 reviews)
• Trustpilot: 3.8/5 (2 reviews)
• Webretailer: 5/5 (2 reviews)

Fulfillment.com Comparison

FDC Fulfillment Summary

Fulfillment.com serves high-volume eCommerce brands needing broad fulfillment network access and strong software integration. Businesses that benefit from its model include those that:

• Ship large order volumes.
• Require international distribution.
• Operate across multiple eCommerce platforms.

However, companies seeking transparent pricing, fulfillment flexibility, and scalable solutions for small to mid-sized operations may find better alternatives.

WarehousingAndFulfillment.com: A Custom Fulfillment Alternative

WarehousingAndFulfillment.com takes a different approach, offering customized fulfillment solutions by matching businesses with vetted providers. This model provides:

Vetting Process:

• Cost Transparency: Upfront pricing prevents unexpected fees.
• Operational Flexibility: Works with providers that accommodate businesses of all sizes.
• Accurate Fulfillment Execution: Vetted providers are chosen based on performance metrics.
• Personalized Support: Businesses receive tailored guidance from fulfillment experts instead of a single assigned manager.

For businesses seeking reliable fulfillment without pricing ambiguity or operational inconsistencies, WarehousingAndFulfillment.com offers a vetted alternative that aligns with both operational needs and financial priorities.

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