Find the best Warehousing & Fulfillment company by filling out the form below, or Click Here to continue reading our page Our Serviceworks Reviews and Ratings
For over 30 years, Dallas, Texas-based Our Serviceworksย has provided Outsourced Fulfillment and Customer Care services nationally and internationally to businesses of all size. Founded in 1988, Our Serviceworks (OSW) employs highly skilled personnel utilizing the latest logistics technologies and processes to offer clients a variety of fulfillment services; including B2B, B2C, eCommerce, subscription management and omni-channel distribution.ย OSWย prides itself on adopting your brand philosophies to ย provide top-notch fulfillment and customer service with the goal of delighting you and your customers.
OSWย offers very competitive fulfillment pricing from their warehouse located in the Central US. They deliver on a 100% pick and pack guarantee by reimbursing triple the fulfillment fee in the rare case of error. When it comes to warehousing you only pay for the space you use โ no matter how big or small the space occupied. ย In fact, outsourcing to OSWย can be substantially less expensive than operating a warehouse and shipping operation yourself do to its economies of scale and access volume-based discounted shipping rates.
OSWย houses client inventory in its FDA registered Carrollton, Texas-based warehouse. This centrally located space in the Dallas suburbs allows your merchandise to arrive in the hands of your customers in record time (normally within 2 days to most of the continental US).ย Orders received by 1 PM are guaranteed to ship the same day.
OSWย facilities are continuously monitored by state-of-the-art, 24/7 security and video systems. These systems ensure client inventory is only accessible to employees assigned to receiving, picking and shipping each specific clientโs inventory.
Frankly, one of the most impressive aspects of OSWย is how clean and well organized the facility is โ you would be hard pressed to find another fulfillment operation that equals their cleanliness and attention to detail.
With a name like Our Serviceworks, you would expect this fulfillment operation to provide excellent Service to its clientele. From storing your merchandise in their secure warehouse, to real-time inventory management, shipping to both B2B and B2C customers with highly individualized customer service. OSWย fulfillment services allows businesses of all sizes to grow, without developing fulfillment operations of their own, allowing them to focus on product innovation and expansion, marketing, customer acquisition, satisfaction and retention.
But thatโs not the only way OSWย helps your customers, they also offer customized customer support services (which is extremely rare in the industry), co-located within their e-commerce fulfillment facility that adopts each clientโs own branding philosophies.
When it comes to packaging OSWย can integrate your own packaging and logo into any of the materials your customer receives, so it appears to your customer that the package came directly from your operation.
OSWย also offers contest and sweepstakes fulfillment, crowdsource and loyalty programs, kitting and specialized brand packaging. ย For clients offering warranty service on their products, OSWย can help with that too, offering dedicated warranty support directly to your customers through its customer service professionals.
OSWโsย services are virtually unmatched, providing a level of service rarely seen in the industry. From monthly account review calls to a regular dialogue with client top executives, OSWย offers customer service touches intended to delight both clients and their clientโs customers.
OSWย uses systems to monitor your inventory levels twenty-four hours a day, seven days a week. Reports detailing everything from current inventory to trend forecasts are available from anywhere with internet access, and OSWย software integrates with all major shopping carts, including Amazon and eBay.
These systems also control and monitor order receipt, packing list, bar-code order picking and shipping ย to deliver 100% accuracy, track expiration dates, serial number and lot number tracking.
OSWย technologies ensure seamless movement and monitoring of your product; from the moment your merchandise is received, scanned into their system, monitored while in-house (inventory turn-over, re-order alerts, lot tracking), through shipment to your customers and managing its occasional return. ย This puts clients in complete control of all inventory management processes.
When comparing fulfillment services, there are enough reviews available for OSWย emphasizing quality, staff expertise and ease of doing business to feel confident in client satisfactionโฆand they are happy to provide several specific and relevant client referrals to help confirm their abilities.
Our Serviceworksย gets solid 5-star ratings on Google Reviews, with 12 out of 12 reviewers pleased with the services received. ย Customers rave that Our Serviceworks customer service is top-notch, the staff is enthusiastic and willing to help customize to specific client needs. Reviewers who have visited the operation report excellent impressions with the facility itself.
As you can see, OSWย offers a versatile selection of options for your eCommerce business. From the moment your product enters the warehouse to the moment an order arrives in your customerโs hands and beyond, OSWย is dedicated to providing you and your end user top notch customer service.
OSWย pick and pack guarantee, and central location allow you to rest assured that your customer is getting what they ordered in a reasonable time frame, and personalized touches like your packaging and logo on customer facing materials help establish your businessโs reputation among customers.
OSWย customer service and warranty service go the extra mile towards making your customers feel valued, allowing you more time to focus on generating new business and less time dealing with the old.
Security features like 24/7 monitoring and inventory access lets business owners keep tabs on their business at the touch of a button, even if theyโre thousands of miles away from the warehouse.
Using OSWย can even save your business money in warehousing and labor costs as well as freeing up your time to divert your attention to other areas of your business. After all, time is money.
There are few cons of using OSW. ย First, the company currently operates out of two facilities, both located in the Dallas area. ย Although they are centrally located, which is a big plus, some companies with very large inventory quantities may desire fulfillment from geographic diverse distribution points, in which case operations with additionalย locations may be preferred.
Another consideration is that their fulfillment specialization is not specifically defined. You may be looking for a fulfillment service that specializes in fulfilling your specific type product. While OSWย may be quite capable of fulfilling your product, there may be other providers with specific focus on your type products you may find necessary.
Your contact information is held in the strictest of confidence. We will contact you before we connect you with vendors so that we can learn about your situation, obtain any of your contact preferences, and answer any of your questions.
YOU have control over your contact details:
We Care About Your Privacy. Your information is shared with only pre-screened providers. You may opt out of communication at any time. View our Privacy Policy.
I want to say thank you for your help in finding a warehouse so quickly. Your service was amazing. I received replies the same day and have selected a company that will work well for us. I definitely recommend your services.
I wanted to express my gratitude for your services and let you know that it was a very enjoyable experience! We have selected one of the companies and they are awesome!
You are doing such a great job and this service that you provide is a life saver for people especially startups like me....We cannot spend budgets on researching as much as the big firms can...and you provide us one stop solution which will answer all our questions.
I just wanted to let you know that I selected one of your vendors as our fulfillment house. They can do what we need and weโre looking forward to working with them. They can handle our โspecial projectsโ fulfillment, which was key to our decision in bringing them onboard. I appreciate this service. It was great for our company.
I didnโt know there was so much difference in fulfillment companies โ this was my first time in need of this sort of service. After a Google search I luckily stumbled upon WarehousingAndFulfillment.com. They saved me an incredible amount of time and money. Within minutes I had a couple of emails from good companies that fit my situation. I am very appreciative of their help.
Warehousing and Fulfillment was the perfect matchmaker in finding us a fulfillment partner. They provided several great options, all of whom were very responsive and willing to take the time to talk through our needs. We ended up going with W&Fโs top match and we couldnโt be happier. I highly recommend W&F, particularly to anyone whose business relies on a strong fulfillment partner.
We were having multiple issues with our 3PL fulfilling warranty replacement parts. Our company needed to make a change and make one fast. I reached out to WarehousingAndFulfillment.com to facilitate my search for a reputable, service oriented 3PL that can handle the demands of a highly seasonal business to pick, pack and ship parts quickly. I received several qualified 3PL leads that matched what we were looking for and we found a great partner.
We found the perfect third-party fulfillment vendor through insightQuote. We never would have found them on our own. We canโt thank you enough and our customers thank you too.
Thanks for all of your help. This was a huge undertaking for us and your guidance was extremely helpful!
Thank you so much for your excellent service. We have chosen one to go forward with. This has saved us a great deal of time.
They really listened to our requirements and then matched us with great vendors that could meet our specific challenges.
I just wanted to say thank you so much for setting me up with these vendors. I have found pricing better than I ever expected to find.
Legit, this was such a good experience ... I was shocked how fast the vendors contacted me and got the ball rolling. This was such a pleasant experience
What an awesome service. A problem I fought with daily for over 3 weeks, solved in less than 24 hours.
Get fulfillment tips delivered to your inbox!