ShipNetwork Reviews & Ratings

About ShipNetwork

ShipNetwork, formerly Rakuten Super Logistics, is a third-party logistics (3PL) provider founded in 2001, originally operating as Webgistix. It offers nationwide order fulfillment services designed for eCommerce businesses with high shipping volumes. The company requires a minimum of 250 shipments per month, making it a better fit for larger businesses.

Shipnetwork’s fulfillment model incorporates cloud-based inventory management, Smart Freight shipping optimization, and carrier partnerships with UPS, DHL, and USPS. However, customer feedback indicates issues with inventory management, shipping accuracy, and inconsistent service across different warehouse locations.

Strengths and Weaknesses

Strengths

• Fulfillment Network: Warehouses are strategically located across the U.S., allowing for 1-2 day shipping in many regions.
• Inventory Management System: Cloud-based tracking provides real-time stock visibility and integrates with platforms like Shopify, Amazon, and WooCommerce.
• High-Volume Capacity: Structured for businesses shipping thousands of orders per month.
• Kitting & Subscription Box Services: Supports custom packaging and bundling.

Weaknesses

• Not for Small Businesses: Minimum order requirement excludes startups and low-volume sellers.
• Inventory Management Issues: Reports of lost stock and shipping errors across multiple fulfillment centers.
• Customer Support Complaints: Slow response times and difficulty resolving issues.
• Inconsistent Performance: Service quality varies by warehouse, affecting shipping accuracy and delivery times.

Pricing Breakdown

ShipNetwork does not publicly disclose pricing. Prospective customers must request a quote, with pricing based on order volume and additional service needs.

Key Pricing Considerations:

• Minimum Order Requirement: 500 shipments per month.
• Pick & Pack Fees: Charged per item, though details are not publicly available.
• Storage Fees: Variable, based on warehouse space usage.
• Shipping Costs: Depend on volume, carrier selection, and destination.
• Additional Fees: Possible charges for climate-controlled storage, lot tracking, and kitting services.

Facility Locations

ShipNetwork operates fulfillment centers across multiple U.S. regions:

• West Coast: Anaheim, CA; Las Vegas, NV
• Midwest: Chicago, IL
• South: Houston, TX; Atlanta, GA
• East Coast: Olean, NY; Scranton, PA; West Hazelton, PA
• Mountain Region: Salt Lake City, UT

While this network covers major distribution points, customer reviews indicate that fulfillment speed and inventory accuracy vary by location.

Service Offerings

• Order Fulfillment: Picking, packing, and shipping for eCommerce orders.
• Inventory Management: Cloud-based stock tracking.
• Returns Processing: Managed through fulfillment centers.
• Kitting & Subscription Box Fulfillment: Custom product bundling and packaging.
• Climate-Controlled Storage: Available for temperature-sensitive products.
• Shipping Optimization: Uses Smart Freight and Xparcel for cost management.

Service Considerations

• Limited Scalability: The minimum order requirement makes it less adaptable for businesses with fluctuating sales and smaller or startup companies.
• Inventory Risks: Reports of stock loss and mismanagement raise concerns about reliability.
• Technology Challenges: Some customers report software issues affecting fulfillment tracking.
• Customer Support Gaps: Recurring complaints about response times and issue resolution.

Customer Feedback

ShipNetwork has mixed reviews, with several recurring concerns.

Common Complaints:

• Inventory discrepancies and lost stock.
• Incorrect shipments and order mix-ups.
• Difficulty reaching customer support.
• Processing delays at certain warehouse locations.

Positive Feedback:

• Fast 1-2 day shipping when fulfillment runs smoothly.
• Strong eCommerce integrations.
• Cloud-based tracking offers good stock visibility.

Review Scores:

• Googe Reviews: 5.0/5 Stars (with only 1 total review)
• TrustPilot: 4.2/5 Stars (with only 7 total reviews)
• Yelp: 1.3/5 Stars

ShipNetwork Comparison

ShipNetwork Fulfillment Summary

ShipNetwork provides broad coverage and strong eCommerce integrations for businesses shipping at scale. However, inventory accuracy, service consistency, and pricing transparency remain concerns. Companies needing more flexibility or hands-on support may find better alternatives that offer transparent pricing and dependable fulfillment.

How WarehousingAndFulfillment.com Operates

WarehousingAndFulfillment.com matches businesses with vetted providers based on specific needs. Unlike single-provider fulfillment models, this approach offers greater flexibility and pricing stability.

Vetting Process:

• Application & Interviews: Each provider undergoes a screening process.
• Reputation & Credit Checks: Financial stability and customer feedback are assessed.
• Client References & Performance History: Providers are evaluated on reliability and accuracy.
• Consistent Pricing Models: Reduces the risk of unexpected costs.

WarehousingAndFulfillment.com connects businesses with fulfillment partners that align with their size, order volume, and growth needs—avoiding the operational risks and service inconsistencies found with some larger 3PL providers.

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