ShipBots Reviews & Ratings

About ShipBots

Founded in 2012, ShipBots is a third-party logistics (3PL) provider focused on eCommerce fulfillment, subscription box fulfillment, Amazon FBA prep, and retail distribution. The company offers real-time inventory tracking, personal account managers, and custom packaging solutions, with three U.S. warehouse locations for domestic fulfillment.

ShipBots positions itself as a provider for small to mid-sized eCommerce brands, offering a mix of standard and specialized fulfillment services. However, limited warehouse coverage, unclear pricing details, and scalability concerns may impact suitability for businesses with high order volumes or international fulfillment needs.

Strengths and Weaknesses

Strengths

• Personalized Support – Clients work with dedicated account managers.
• Tech-Integrated Fulfillment – Real-time inventory tracking and eCommerce platform integration.
• Free Standard Packing Materials – Mailers, tape, and dunnage included at no extra charge.
• Subscription & Apparel Expertise – Experience with apparel brands and subscription-based fulfillment.
• International Shipping – Partnership with Passport for Delivered Duty Prepaid (DDP) services.

Weaknesses

• Limited Warehouse Network – Three U.S. locations may not be ideal for high-volume or global brands.
• Unclear Pricing Details – Some costs are outlined, but key fees (shipping margins, account management) are missing.
• Scalability Concerns – More suitable for small to mid-sized businesses rather than large enterprises.

Pricing Breakdown

ShipBots provides some upfront pricing information, but additional costs may apply that are not clearly listed.

• Receiving Fees – Free for the first two hours, then $40 per hour per person.
• Storage Fees – $1.25 per bin per week or $9 per pallet per week ($39 per pallet per month).
• Pick & Pack Fees – First four picks per order are free, $0.20 per additional pick.
• Packing Fees – Standard materials (mailers, tape, dunnage) included at no extra charge.
• Shipping Costs – Varies by weight, dimensions, and destination.

While pricing transparency is better than some competitors, important details on additional service fees are missing. Businesses may need a detailed proposal to fully understand the cost structure.

Facility Locations

ShipBots operates three U.S. fulfillment centers:

• Los Angeles, CA – Main facility, near LAX and Long Beach Port.
• Kansas City, MO – Central U.S. distribution hub.
• Rocky Mountain, NC – East Coast fulfillment center.

The coast-to-coast distribution helps with domestic coverage, but businesses needing international warehousing or multi-location fulfillment for high-volume orders may need additional solutions.

Service Offerings

Core Fulfillment Services

• Pick & Pack Fulfillment – D2C, B2B, and subscription box fulfillment.
• Returns Processing – Inspection, restocking, and exchanges.
• Amazon FBA Prep – Labeling, bundling, and packaging for FBA compliance.
• Retail & Merchandise Fulfillment – Wholesale and direct-to-retail shipments.

Specialized Services

• Apparel Fulfillment – Barcoding, SKU labeling, and returns processing.
• Custom Packaging – Branded packaging and customized unboxing experiences.
• Temperature-Controlled Storage – Available for skincare, supplements, and other sensitive products.
• International Shipping – DDP services through Passport, helping reduce customs-related delays.

While ShipBots covers most eCommerce fulfillment needs, limited warehouse locations and scalability concerns could be a drawback for high-growth brands.

Service Considerations

• Best for Small to Mid-Sized Businesses – Works well for brands with steady order volumes but may not be ideal for enterprise-scale fulfillment.
• Limited Pricing Transparency – Some fees are listed online, but full cost breakdowns are unclear.
• Three Warehouse Locations – This may not be enough for businesses needing wider U.S. or international distribution.

Businesses that need multi-location warehousing, predictable pricing, or high-volume fulfillment support may need to explore other options.

Customer Feedback

Positive Feedback

• Dedicated account managers provide personalized support.
• Fast order processing, particularly for subscription and apparel fulfillment.
• User-friendly technology for inventory and order management.
• 4.3 Star rating on Google.

Common Complaints

• Limited scalability – Best for smaller businesses rather than fast-scaling brands.
• Pricing transparency concerns – Some fees are missing from published pricing details.
• Few verified reviews – Not as many customer reviews compared to larger 3PLs.

Review Scores

• TrustPilot – 4.6 stars (20+ reviews)
• Clutch – 5.0 stars (less than 10 reviews)
• Google Reviews – Five 5-star review

ShipBots receives positive feedback for service quality, but the limited number of reviews makes it difficult to assess long-term performance.

ShipBots vs. WarehousingAndFulfillment.com

ShipBots Fulfillment Summary

ShipBots is a solid fulfillment option for small to mid-sized eCommerce businesses that need dedicated support, apparel fulfillment expertise, and subscription box fulfillment. However, its limited warehouse network, unclear pricing details, and scalability constraints may be limiting for brands with high order volumes or international shipping needs.

How WarehousingAndFulfillment.com Operates

WarehousingAndFulfillment.com connects businesses with custom-vetted fulfillment providers, removing the limitations of single-provider fulfillment models.

Key Benefits:

• Flexible Pricing & Carrier Options – Transparent costs, multiple shipping carriers, and no hidden fees.
• Scalability – Providers that support businesses at all growth stages.
• Broader Warehouse Network – Nationwide and international fulfillment center options.
• Vetted Providers – Evaluated for service quality, pricing, and reliability.

Businesses that need wider distribution coverage, predictable pricing, or scalable fulfillment solutions will find WarehousingAndFulfillment.com a more adaptable and transparent alternative.

ShipBots provides strong customer support, efficient fulfillment services, and technology-driven inventory management, making it a good fit for small to mid-sized eCommerce brands. However, limited warehouse locations, unclear pricing details, and scalability concerns could be obstacles for businesses needing more expansive fulfillment solutions.

For businesses looking for multi-location fulfillment, clear pricing, and scalable growth support, WarehousingAndFulfillment.com offers access to vetted providers tailored to specific business needs.

To compare fulfillment providers and find the best fit for your business, contact WarehousingAndFulfillment.com for free provider matching and pricing insights.

Last Step

Since 2005 We’ve Been Helping Companies Just Like Yours

Your contact information is held in the strictest of confidence. We will contact you before we connect you with vendors so that we can learn about your situation, obtain any of your contact preferences, and answer any of your questions.

YOU have control over your contact details:

• No unwanted contacts – you control how vendors respond to you
• Remain confidential if you wish
• No commitment to choose any of our vendors
• Ask our Fulfillment experts any questions you have!