Shiphero Reviews & Ratings

About Shiphero

Shiphero is a cloud-based fulfillment software and order management platform designed for eCommerce businesses. The platform integrates with Shopify, Amazon, eBay, and other sales channels, offering automated order routing, inventory tracking, and analytics tools to manage fulfillment processes efficiently.

Shiphero also operates seven fulfillment centers across the United States and Canada, providing outsourced fulfillment services alongside its software. While the technology platform receives strong reviews, customers have reported challenges with fulfillment accuracy, pricing transparency, and customer support.

Strengths and Weaknesses

Strengths

• User-Friendly Software – Cloud-based order and inventory management system with automation tools.
• Multi-Channel Integration – Connects with major eCommerce platforms and marketplaces.
• Automated Order Routing – Assigns orders to fulfillment centers based on customer location.
• Real-Time Inventory Tracking – Businesses can monitor stock levels and fulfillment status instantly.

Weaknesses

• Fulfillment Service Complaints – Customers report order errors, delayed shipments, and inventory mismatches.
• Pricing Transparency Issues – Fulfillment pricing is not fully disclosed upfront, with reports of unexpected costs.
• Customer Support Challenges – Users note slow response times for fulfillment-related issues.

Pricing Breakdown

Shiphero publishes software pricing, but fulfillment costs are not fully transparent.

• Software Pricing – Starts at $499 per month for up to 1,000 orders, with additional orders at $0.30 per order.
• Custom Pricing – Available for higher order volumes, but specific fulfillment rates require direct consultation.
• Fulfillment Fees – Some customers report unexpected pricing changes after onboarding.

Businesses considering Shiphero’s fulfillment services should request a full cost breakdown before committing.

Facility Locations

Shiphero operates seven fulfillment centers across the United States and Canada.

• United States – Strategically located to reduce shipping times.
• Canada – Supports cross-border eCommerce fulfillment.

While Shiphero provides coverage for North America, it does not have international fulfillment centers, which may limit options for global sellers.

Service Offerings

Core Software & Fulfillment Services

• Order Fulfillment – Picking, packing, and shipping with automated routing.
• Inventory Management – Real-time stock tracking, visibility, and automated reordering.
• Returns Processing – Return tracking and inventory restocking.

Additional Features

• eCommerce Integration – Syncs with Shopify, Amazon, eBay, and other platforms.
• Custom Shipping Label Printing – Allows merchants to generate labels within the platform.
• Analytics & Reporting – Real-time tracking, performance reports, and predictive analytics.

While Shiphero’s software is well-reviewed, its fulfillment services have received mixed feedback regarding reliability and pricing.

Service Considerations

• Software Is Well-Rated, Fulfillment Services Have Mixed Reviews – The platform is praised for automation and integrations, but fulfillment operations have generated customer complaints.
• Pricing Structure Concerns – Software pricing is clear, but fulfillment pricing has been reported as inconsistent.
• Customer Support Response Times – Reviews indicate delays in resolving fulfillment-related issues.

For businesses prioritizing fulfillment accuracy and transparent pricing, a more established fulfillment provider may be a better fit.

Customer Feedback

Positive Feedback

• Software is easy to use and integrates with multiple eCommerce platforms.
• Automated order processing reduces manual tasks.
• Real-time tracking provides visibility into inventory and shipments.

Common Complaints

• Fulfillment pricing changes after onboarding.
• Customer support for fulfillment services is slow.
• Users report order processing and inventory discrepancies.

Review Scores

• TrustPilot – Positive ratings for software, mixed reviews for fulfillment reliability.
• G2 – 4.3 Star rating.
• Reddit – Customers highlight software functionality but report issues with fulfillment execution.

While Shiphero’s software receives strong ratings, its fulfillment services have drawn criticism for inconsistent pricing and operational issues.

Shiphero vs. WarehousingAndFulfillment.com

Shiphero Fulfillment Summary

Shiphero offers a well-developed fulfillment software platform with automation, analytics, and strong eCommerce integrations, making it a good choice for businesses looking to optimize order processing. However, its outsourced fulfillment services have received criticism for pricing inconsistencies, fulfillment errors, and customer support challenges.

How WarehousingAndFulfillment.com Operates

WarehousingAndFulfillment.com connects businesses with custom-vetted fulfillment providers, removing the limitations of single-provider fulfillment models.

Key Benefits:

• Flexible Pricing & Carrier Options – Transparent costs, multiple shipping carriers, and no hidden fees.
• Scalability – Providers that support businesses at all growth stages.
• Broader Warehouse Network – Nationwide and international fulfillment center options.
• Vetted Providers – Evaluated for service quality, pricing, and reliability.

Businesses that need fulfillment services with greater reliability, cost transparency, and scalability will find WarehousingAndFulfillment.com a stronger alternative.

Shiphero provides robust fulfillment software that helps businesses manage inventory and order processing with automation and real-time tracking. However, its fulfillment services have been reported as inconsistent, with concerns about pricing stability, customer support, and operational reliability.

For businesses looking for reliable, transparent, and scalable fulfillment solutions, WarehousingAndFulfillment.com provides access to vetted fulfillment providers tailored to specific business needs.

To compare fulfillment providers and find the best fit for your business, contact WarehousingAndFulfillment.com for free provider matching and pricing insights.

Last Step

Since 2005 We’ve Been Helping Companies Just Like Yours

Your contact information is held in the strictest of confidence. We will contact you before we connect you with vendors so that we can learn about your situation, obtain any of your contact preferences, and answer any of your questions.

YOU have control over your contact details:

• No unwanted contacts – you control how vendors respond to you
• Remain confidential if you wish
• No commitment to choose any of our vendors
• Ask our Fulfillment experts any questions you have!