ShipMonk is a third-party logistics (3PL) provider that handles order fulfillment for eCommerce businesses. It operates 12 warehouses across the U.S., Canada, Mexico, and Europe, using automation and software to manage inventory, packing, and shipping.
ShipMonk is built for businesses that ship a high volume of orders. While its technology helps automate fulfillment, many customers have reported issues with unexpected fees, delayed shipments, and slow customer support, especially during peak seasons. Smaller businesses may find fewer service options compared to larger brands that fit ShipMonk’s model.
ShipMonk’s pricing structure includes:
While ShipMonk provides a base pricing structure, reviews indicate that unexpected fees are common. Businesses should review contracts carefully and ask for a complete breakdown of potential costs.
ShipMonk operates 12 fulfillment centers across North America and Europe:
Facilities are designed for automation and high throughput, but performance varies. Some locations have reported delays during peak shipping seasons, affecting order fulfillment speed.
ShipMonk’s core services include:
ShipMonk has mixed reviews, with businesses acknowledging its automation capabilities and scalability but reporting challenges with service reliability and pricing transparency.
Common Issues Reported:
Trustpilot and Google Reviews indicate that approximately 20% of users give one-star ratings, often due to customer service difficulties and inconsistent fulfillment performance.
WarehousingAndFulfillment.com vets fulfillment providers based on transparency, reliability, and fit. Instead of relying on a single fulfillment provider with a fixed structure, businesses are matched with the right provider for their order volume, shipping needs, and budget.
ShipMonk is structured for high-volume eCommerce brands that prioritize automation over hands-on service. Businesses that need more pricing transparency, reliable customer support, and service flexibility may find better alternatives.
We’ve been matching businesses with warehouses since 2005. In that time, we’ve processed 137,609 searches for warehousing solutions, personally matched 64,265 companies with vetted warehouse providers, and approved only 453 active providers out of 5,961 total applicants.
We don’t just take a warehouse’s word for it. Every provider is vetted through interviews and more than 80 criteria, including customer reviews and retention rates. Most importantly, we apply a human touch, recognizing the subtle differences that make your business unique. This is how we compete with tech firms with little knowledge of the fulfillment industry or 3PLs that place themselves at the top of their own lists.
Not every warehouse makes the list of approved providers. Here’s a look at what goes into our vetting process:
If a provider doesn’t meet our standards, they don’t make the list. Simple as that. If you’re feeling overwhelmed by the process, we’re here to help for free.
And here’s the part that surprises most people: You pay nothing. Our commission is covered by the warehouse or 3PL, whether you end up using them or not. Get in touch by submitting a form.
Your contact information is held in the strictest of confidence. We will contact you before we connect you with vendors so that we can learn about your situation, obtain any of your contact preferences, and answer any of your questions.
YOU have control over your contact details:
We Care About Your Privacy. Your information is shared with only pre-screened providers. You may opt out of communication at any time. View our Privacy Policy.
Why Warehousingfulfillment.com?
I want to say thank you for your help in finding a warehouse so quickly. Your service was amazing. I received replies the same day and have selected a company that will work well for us. I definitely recommend your services.
They really listened to our requirements and then matched us with great vendors that could meet our specific challenges.
I just wanted to say thank you so much for setting me up with these vendors. I have found pricing better than I ever expected to find.
I want to say thank you for your help in finding a warehouse so quickly. Your service was amazing. I received replies the same day and have selected a company that will work well for us. I definitely recommend your services.
I wanted to express my gratitude for your services and let you know that it was a very enjoyable experience! We have selected one of the companies and they are awesome!
You are doing such a great job and this service that you provide is a life saver for people especially startups like me....We cannot spend budgets on researching as much as the big firms can...and you provide us one stop solution which will answer all our questions.
I just wanted to let you know that I selected one of your vendors as our fulfillment house. They can do what we need and we’re looking forward to working with them. They can handle our “special projects” fulfillment, which was key to our decision in bringing them onboard. I appreciate this service. It was great for our company.
I didn’t know there was so much difference in fulfillment companies — this was my first time in need of this sort of service. After a Google search I luckily stumbled upon WarehousingAndFulfillment.com. They saved me an incredible amount of time and money. Within minutes I had a couple of emails from good companies that fit my situation. I am very appreciative of their help.
Warehousing and Fulfillment was the perfect matchmaker in finding us a fulfillment partner. They provided several great options, all of whom were very responsive and willing to take the time to talk through our needs. We ended up going with W&F’s top match and we couldn’t be happier. I highly recommend W&F, particularly to anyone whose business relies on a strong fulfillment partner.
We were having multiple issues with our 3PL fulfilling warranty replacement parts. Our company needed to make a change and make one fast. I reached out to WarehousingAndFulfillment.com to facilitate my search for a reputable, service oriented 3PL that can handle the demands of a highly seasonal business to pick, pack and ship parts quickly. I received several qualified 3PL leads that matched what we were looking for and we found a great partner.
We found the perfect third-party fulfillment vendor through insightQuote. We never would have found them on our own. We can’t thank you enough and our customers thank you too.
Thanks for all of your help. This was a huge undertaking for us and your guidance was extremely helpful!
Thank you so much for your excellent service. We have chosen one to go forward with. This has saved us a great deal of time.
They really listened to our requirements and then matched us with great vendors that could meet our specific challenges.
I just wanted to say thank you so much for setting me up with these vendors. I have found pricing better than I ever expected to find.
Legit, this was such a good experience ... I was shocked how fast the vendors contacted me and got the ball rolling. This was such a pleasant experience
What an awesome service. A problem I fought with daily for over 3 weeks, solved in less than 24 hours.
WarehousingAndFulfillment.com’s content, including ratings and recommendations, is curated by a team of dedicated warehousing experts with decades of experience in the logistics industry. Each writer and editor adheres to WarehousingAndFulfillment.com’s strict editorial and evaluation guidelines. Our work has been featured in authoritative industry publications such as Information Week, Bplans, Supply & Demand Chain Executive, Chain Store Age, Parcel Industry, Manufacturing Digital, and The Association for Supply Chain Management. Since 2005, our experience in matching businesses with warehouse solutions and vetting warehouse providers includes:
Individual searches processed for warehousing solutions.
Companies matched with vetted warehouse providers.
Warehouse providers reviewed.
Warehouse providers approved.
Receive Warehouse Wisdom in your inbox every Friday!
(877) 486-5236
