ShipMonk Reviews & Ratings

At Shipmonk, a Florida-headquartered eCommerce fulfillment service provider founded in 2014, the focus is on flexibility, technology, and customer support. Promising the most advanced warehouse, shipping, inventory, and order fulfillment software around, Shipmonk’s goal is to be flexible – while helping you scale – as they handle your orders with “game-changing supply chain software”.

A powerful third-party logistics platform that prides itself on the picking and weighing accuracy of its machinery, Shipmonk offers 3PL fulfillment services for all eCommerce fulfillment, with an emphasis on technology (Cubiscan) and warehouse automation. ShipMonk will also help you build your brand; make impressions with your own custom packaging and ShipMonk’s branded shipping experience services.

The origins of Shipmonk can be traced to the Czech Republic. ShipMonk founder, Jan Bednar, was a Florida college student who ran into logistical challenges while attempting to send packages home to friends and relatives in the Czech Republic. Bednar began to specialize in overseas shipping, while eventually establishing Shipmonk’s headquarters in Ft. Lauderdale, Florida. Bednar is a Forbes 30 Under 30 recipient and is a ShipMonk investor as well as the founder.

ShipMonk Pricing

There are no setup fees or order minimums, though there are monthly minimum pick fees.

Minimum monthly pick fees start at $250/month or equal to storage fees. Extra, special project fees (repackaging/quality control) that are not part of your plan are $45/man-hour.

There are no receiving fees for palletized cargo. If it’s free-loaded and palletization is needed, container unloading fees are $300 per 20’ container and $500 per 40’ container.

For eCommerce fulfillment (0-500 monthly orders): $3 first item pick fee per order, $.75 additional items per order, $2.00 + .50/additional item for return processing and $.20 for promotional inserts. Fragile/heavy items are extra, contact directly for a custom quote. Small to X-Large bins are $1-4/ month, pallets are $25/month.

Subscription box (0-500 monthly) pricing: $2.50 box assembly + kitting of five items, $.20 each additional item, $2.00 + .50/additional item return processing (minimum 50 orders/batch for this pricing).

Storage fees depend on bin size. Small bins are $1 per month, Medium bins are $2 per month, Large bins are $3 per month, X-Large bins are $4 per month, and Pallets are $25 per month.

ShipMonk Facilities

ShipMonk has 2,000+ team members across 12 massive state-of-the-art facilities and counting. ShipMonk headquarters is located in Fort Lauderdale, Florida. Other strategically located ShipMonk fulfillment centers in the US can be found in New York, New Jersey, Pennsylvania, Kentucky, Texas, Nevada, and California. Abroad, ShipMonk has two locations in their expanding ShipMonk Europe operation (United Kingdom and Czech Republic). Their fully-integrated Canada and Mexico fulfillment centers provide access to key international markets as well.

ShipMonk Services

ShipMonk provides DTC ecommerce brands, as well as brands seeking B2B retail distribution and omnichannel fulfillment, the technology and services they need to grow and scale efficiently. 

Stronger, faster picking is instrumental in ShipMonk’s order fulfillment strategy, including the use of RFID tags and laser precision technology. ShipMonk was the first 3PL to install ecommerce storage and retrieval machines (SRMs) in the US. This equipment allows for picking that is 4X faster than the industry average, and offers a 400% increase in storage efficiency with 99% picking accuracy.

All major shopping carts and marketplaces work with ShipMonk. The 3PL also has partnerships with every major shipping carrier and will always work to ensure you get the best shipping rates and delivery times possible thanks to a combination rate shopping and transportation management system: the Virtual Carrier Network. 

At a glance, ShipMonk provides a full range of 3PL ecommerce order fulfillment services, including but not limited to ​​inventory management, picking, packing, slotting, warehousing, shipping, parcel shipping, overnight shipping, 2-day shipping, FIFO, kitting, dekitting, bundling, repackaging, laser engraving, labeling, bagging, bubble wrapping, product disposal, UPC labeling, inserts, custom branded packaging, reverse logistics services, post-purchase capabilities, return inspections, inbound inventory inspections, and ecommerce software integration with a first-of-its-kind 3PL platform. 

In regards to the advanced 3PL platform, this cloud-based order, inventory, and warehouse management system helps businesses of all sizes across all verticals streamline shipping and order fulfillment via a unified portal. The complementary software offers a user-friendly “one-stop shop” for every 3PL resource, thus taking the guesswork out of managing the different layers of your operation.

Whether you’re a startup, a long-established business, or anything in between, ShipMonk’s 3PL software enables ecommerce business owners to stress less and grow more by providing incredible data, transparency, and control over their fulfillment in an easy-to-use system. 

For example, the ShipMonk platform includes an inventory portal, which allows businesses to view best-selling items, blacklist old SKUs, receive alerts for low inventory, and track stock levels across multiple sales channels. The platform allows users to automatically import order data, send automated notifications to customers, and monitor the status from order to final delivery. Users can also fulfill orders by custom assignment rules and add special projects based on delivery requirements.

Other ShipMonk technology you can take advantage of with your 3PL services include means to manage custom packing processes, returns management, customized labeling and packing lists, EDI compliance, cross-docking, and multi-retailer support.

ShipMonk software supports integration with various third-party applications such as Squarespace, Stripe, Goodsie, Celery, and more. ShipMonk also offers multiple sales channel management, analytics, kitting, shipping management, forecasting, flash sales, Amazon FBA preparation services, and barcoding, as well as features to prioritize product offerings that help ShipMonk clients provide superior A-Z service to their customers. 

Overall the advantages of using ShipMonk 3PL services include less expensive fulfillment costs, quicker fulfillment times while maintaining accuracy, secured in-house storage, and innovative, user-friendly technology that fully integrates with your business and fosters brand growth.

ShipMonk uses every major carrier and offers discounted shipping rates. Choose the option of shipping from either coast – all major shopping carts and marketplaces work with ShipMonk.

Pros of ShipMonk

• 321 Fulfillment: Save on international shipping costs with ShipMonk’s 321 fulfillment which will help reduce duty and tariff fees on internationally-imported inventory. International orders are treated the same as domestic (ShipMonk promises no ‘ridiculous additional costs’) with shipping to over 180 countries.
• Choice of carriers at discounted rates: ShipMonk has negotiated discounts with all major carriers to offer reduced shipping costs.
• Fees: No order minimums and no setup fees.
• Helpful order processing tools: ShipMonk’s packaging stations are built to snap pictures of each packed order before it is shipped. ShipMonk will also take photos of new SKUs; software offers automatic reship, inventory management, and easy data importing capabilities.

Cons of ShipMonk

• Though ShipMonk has received numerous software awards from 2020 to 2021 and despite reviews improving quite a bit over the last few years, (including Digital.com’s 2021 Best Shipping Software and HostingAdvice Developer’s Choice) some review sites (such as G2, E-commerce CEO, and Web Retailer) still show room for improvement. Users have lamented about hidden fees, failing customer service, untrained employees, and lost shipments. But it is important to note that reviews have definitely improved and it appears management is moving the company in a positive direction in terms of customer satisfaction.
• Batch fees for subscription boxes/crowdfunding orders: If the batch is under 50 orders, a $15 batching fee is charged.
• Monthly minimum pick and pack fee of $250: Storage charges are equal to your monthly minimum pick and pack fee of $250. If your monthly picking fees = $160, you would pay the $90 difference.
• Shipping material charge: Competing fulfillment service providers such as ShipBob include plain boxes, poly mailers, and shipping labels. Be prepared to pay for packaging material at ShipMonk with individual costs per item ranging from $ .15 to $2.00.

ShipMonk Reviews

Google Ratings

• Average Rating  4.0 out of 5
• Number of Reviews 209

ShipMonk’s software and customer care earned the highest ratings. One review shared that the onboarding and support have been amazing and that the “software works great”. Unsatisfied reviews include grievances about hidden costs and “stupid high shipping, fulfillment fees”.

Capterra ShipMonk Ratings

• Average Rating 4.1 out of 5
• Number of Reviews 126

Reviewers praised ShipMonk’s reliability and customer support calling it “outstanding and unusual in the industry”. Another customer commented that ShipMonk offers “the best service”. Negative experiences included difficulties canceling, with one reviewer detailing a “tedious and painful experience”.

ShipMonk Reviews by Software Advice

• Average Rating 4. out of 5
• Number of Reviews 126

Rankings were tallied in four different areas: Ease-of-use 4.5/5, Customer Support 4/5, Value 4/5, and Functionality 4/5.

ShipMonk Ratings on Shopify

• Average Rating 4.5 out of 5
• Number of Reviews 109

Recent Shopify posts cite ongoing issues such as inventory losses and failures to reimburse.

ShipMonk Ratings on G2

• Average Rating of 3.5
• Number of Reviews 34

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