Warehouse Pro Reviews and Ratings

About Warehouse Pro

Warehouse Pro is a third-party logistics (3PL) provider based in Rockwall, Texas, approximately 30 minutes from Dallas. Established in 1976, the company is led by second-generation owner Billy Self, who took over in 2004. Warehouse Pro specializes in retail logistics, direct-to-consumer (D2C) fulfillment, subscription box services, and Amazon FBA/FBM support.

The company distinguishes itself by offering direct customer communication with its owner, ensuring inquiries receive a response within two hours. While this personal approach may appeal to some businesses, it could limit response efficiency during peak operational times.

Warehouse Pro offers customized fulfillment solutions, but does not publicly list pricing, requiring potential clients to go through the inquiry process for cost details. The company’s single Texas-based facility may also present challenges for businesses needing nationwide distribution.

Strengths and Weaknesses

Strengths

• Experienced Provider – Nearly five decades in business, offering stability and industry knowledge.
• Direct Owner Access – The company president personally responds to customer inquiries within two hours.
• Customized Fulfillment Solutions – Services include retail distribution, subscription boxes, Amazon FBA/FBM, and kitting.
• Advanced Inventory Tracking – Real-time warehouse mapping provides insight into inventory location and movement.
• Flexible System Integrations – Warehouse Pro’s proprietary software works with various eCommerce and retail platforms.

Weaknesses

• Limited Warehouse Network – Single Texas location may result in longer shipping times for customers outside the region.
• No Published Pricing – Businesses must request a quote, which can slow the decision-making process.
• Early Order Cutoff Time – 2 PM shipping deadline is earlier than some competitors’ same-day fulfillment windows.
• Limited Public Reviews – Few available customer testimonials make it difficult to assess overall service reliability.

Pricing Breakdown

Warehouse Pro does not publish standard pricing on its website, suggesting a customized pricing model based on client needs.

Potential Pricing Considerations

• Storage Fees – Likely based on pallet, shelf, or bin space usage.
• Pick & Pack Fees – Could vary based on order volume and complexity.
• Shipping Costs – Pricing may fluctuate depending on carrier agreements and delivery destinations.

Additional Fees

• Subscription Box Fulfillment – Custom pricing based on packaging, kitting, and distribution requirements.
• Amazon FBA/FBM Services – May include repackaging, labeling, and quality control fees.

Pricing Considerations

• No Transparent Pricing – Businesses must inquire directly to receive quotes.
• Potential for Unforeseen Costs – Without published pricing, understanding total fulfillment costs upfront may be challenging.

Companies looking for clear, upfront pricing may find the lack of transparency a drawback.

Facility Locations

Warehouse Pro operates a single fulfillment center in Rockwall, Texas.

Facility Benefits

• Proximity to Major Transportation Hubs – Close to Dallas, offering access to air, rail, and highway shipping routes.
• Docking Appointments Available – Clients can visit the warehouse and inspect inventory.
• Advanced Inventory Tracking – Warehouse mapping technology allows businesses to track inventory in real time.

Limitations

• Limited Geographic Coverage – Businesses requiring multi-warehouse distribution may face longer shipping times.
• Single Fulfillment Center – No redundancy for disaster recovery or regional shipping optimization.

Businesses with a national customer base may need a fulfillment provider with multiple warehouse locations.

Service Offerings

Warehouse Pro provides a range of fulfillment and logistics services, including:

• Retail Logistics – Inventory management, order fulfillment, and retailer-compliant labeling (UCC-128/GS-1 labels).
• Subscription Box Fulfillment – Inventory surplus management, kitting, and packaging solutions.
• Amazon FBA/FBM Services – Repackaging, relabeling, expiration date tracking, and quality control.
• Kitting & Assembly – Bundling, gift pack creation, barcoding, shrink-wrapping, and blister packaging.
• EDI & Pre-Wired Integrations – Compatible with multiple eCommerce and retail platforms.

Limitations

• No Cold Storage – Businesses needing temperature-controlled fulfillment must seek alternative providers.
• Limited Freight Services – No mention of owned transportation options for large freight movements.

Service Considerations

• Scalability Challenges – A single warehouse location may limit order volume capacity for growing businesses.
• Customer Service Model – Direct access to the owner is beneficial but may result in slower response times during peak operations.
• Pricing Uncertainty – Without published rates, businesses must request a custom quote to evaluate overall costs.

Customer Feedback

Positive Reviews

• Personalized Service – Clients appreciate direct communication with the company’s leadership.
• Inventory Transparency – Real-time tracking and warehouse mapping provide visibility into stock levels.
• Customizable Solutions – Businesses praise the ability to tailor fulfillment services to their specific needs.

Common Concerns

• Limited Reviews Available – Few published customer reviews make it difficult to gauge overall service satisfaction.
• Pricing Transparency – Some businesses prefer providers with publicly listed pricing for easier cost comparisons.

While initial feedback is generall positive, the limited number of reviews makes it difficult to determine overall customer satisfaction trends.

Warehouse Pro vs. WarehousingAndFulfillment.com

Warehouse Pro Fulfillment Summary

Warehouse Pro offers a hands-on, personalized fulfillment experience with a focus on retail logistics and subscription box services. The Rockwall, Texas location is well-positioned for regional distribution, but businesses needing nationwide fulfillment may experience shipping delays.

The lack of published pricing may make cost comparisons more difficult, and the single point of contact model could impact response times during peak periods.
For businesses seeking multi-location fulfillment, flexible pricing, and scalable solutions, WarehousingAndFulfillment.com provides access to a vetted network of providers tailored to specific needs.

How WarehousingAndFulfillment.com Operates

WarehousingAndFulfillment.com matches businesses with fulfillment providers based on their order volume, shipping needs, and cost requirements.

Key Benefits:

• Nationwide Fulfillment Network – Multiple warehouse locations for regional shipping efficiency.
• Transparent Pricing – No hidden fees or unexpected charges.
• Scalable Service Models – Works with businesses of all sizes and industries.
• Direct Provider Communication – Businesses work directly with their matched fulfillment partner.

Warehouse Pro offers a strong retail logistics solution with personalized service, but its single location and lack of pricing transparency may be limiting for some businesses.

For businesses needing scalable fulfillment, transparent pricing, and multi-warehouse distribution, WarehousingAndFulfillment.com provides access to a broader network of vetted providers.

Last Step

Since 2005 We’ve Been Helping Companies Just Like Yours

Your contact information is held in the strictest of confidence. We will contact you before we connect you with vendors so that we can learn about your situation, obtain any of your contact preferences, and answer any of your questions.

YOU have control over your contact details:

• No unwanted contacts – you control how vendors respond to you
• Remain confidential if you wish
• No commitment to choose any of our vendors
• Ask our Fulfillment experts any questions you have!