With nearly a century of expertise in supply chain services, this company offers specialized solutions in inbound logistics, order fulfillment, last-mile delivery, and service parts management. Their core values of customer-centricity, accountability, collaboration, and curiosity drive their mission to craft exceptional customer experiences and cultivate loyalty. Established in 1929 as a manufacturer of phonograph needles, they have transformed into a prominent supply chain services provider, expanding distribution capabilities and becoming the exclusive private-brand parts distributor for a major U.S. product repair services provider. This rich history underscores their dedication to excellence and ongoing improvement within the logistics and supply chain realm. Although the company has received some positive reviews, highlighting the efficiency and friendliness of the delivery team, there have been concerns about communication and customer service. Issues such as delayed responses, unfulfilled promises, and difficulties in coordinating deliveries have been reported by customers. These challenges suggest a need for improvement in communication and scheduling to ensure a more consistent and satisfactory experience. Despite these concerns, the company's operational strengths in unloading and delivery remain notable, emphasizing the need for enhanced customer communication and service responsiveness.
The best delivery service I have used. I would like to appreciate the driver by the name of Cesar and his helper Jose, they were very warm and respectful making sure they carry my furniture with maximum care plus they were supper early than scheduled which was very helpful on my end I will be using their service and be sure to ask for these these two gentlemen.
Very clean facility.
Had furniture delivered from Arhaus from Fidelitone. Gentlemen were very considerate of our home and professional. Super happy with their service.
The guy was super nice that I dealt with and super fast unloading. And by the way, the parking lot is huge. Overnight driving is overnight parking.
Best delivery service I've seen so far for furniture. Clean, efficient, take off shoes in home. Very friendly and careful. Thank you
Great service! Christian was excellent as well as his co-worker who's name I did not catch. They were right on time and gave me a call when they were en route. Very quick and clean white glove delivery. With the muddy driveway I am amazed there was no mud brought into the house. They tested the reclining features of furniture to verify it worked. Overall great experience and could not have asked for better.
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